Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.

Do you have a YouTube channel? Do you have over 10,000 followers? Views on your video start at 5,000 ? Then email us at - partner@skin.club

Frequently Asked Questions |

Can I use Steam wallet funds to open cases on this site?

I have filled up the balance but money didn't get transferred to my profile. What should I do?

Before opening Cases

Protect yourself from scams

I have opened the case, how can I withdraw my item?

There is a "Temporarily Unavailable" note on the case, why?

Partnership

How does Upgrade work?

Why do I need to pass the verification and how do I do it?

Exclusive Drop

Package Offers

What Are Package Offers?

Package Offers are limited-time deals that provide curated bundles of items such as cases, skins, promo codes, or deposit bonuses. They're tailored to different budgets and offer more value than a standard deposit.

How Do Package Offers Work?

You activate a Package Offer by clicking a special link (e.g., from an email, push notification, ad, or pop-up).
The offer will appear in your My Offers section.
Before every qualifying deposit, return to My Offers, reselect the desired offer, and make sure its status is Applied.
Once your deposit is successfully processed, the items included in the Package Offer will be automatically credited to your account.

What Do Package Offers Include?

Depending on the offer, a Package Offer can contain:

A selection of cases
Skins
Deposit bonuses (such as free balance, extra cases, or exclusive skins)

Each offer comes with a fixed price and a set bonus value, which varies by offer tier.

What does "bonus value" mean?

The bonus value is the total additional value you receive from the offer, compared to the deposit alone. For example, if an offer priced at $50 includes $55 worth of skins and bonuses, the value is 10%. This is not a promocode/refill bonus, discount or cashback , but rather an indication of the added content you receive.

Where Can I Find My Active Offers?

All active and claimed offers are visible in the My Offers section.
You may also see reminders through sticky banners or checkout prompts if an offer is available.
During payment, ensure the desired offer is applied before completing the deposit.

What Happens If I Don't Use a Package Offer?

If an offer expires before activation or deposit, it will no longer be available.
If the deposited amount is less than the required sum, the offer remains inactive until a single qualifying deposit of the full amount (or more) is made.
Smaller deposits do not accumulate toward the required total.
The required amount must come from the deposit itself — bonus amounts or applied commissions do not count.
You can deposit more than the minimum required amount — the offer will still apply as long as the minimum threshold is met.
Important: Always return to the My Offers section and re-apply the offer before making any qualifying deposit.

Can I Use Multiple Offers at Once?

Only one Package Offer can be used per deposit.
Some offers allow multiple redemptions (if stated in the offer details), while others are single-use.
Some offers are non-shareable personal offers. These may be distributed randomly or based on limited-time availability and can only be activated by the user who received the link.
Offers are non-transferable and cannot be exchanged for credits or items.

How Can I Activate a Package Offer?

Click the activation link from an email, ad, or pop-up.
The offer will be added to your My Offers section.
Before making a payment , reselect and apply the offer to ensure it is active.

Note: Most Package Offers are available for a limited time. Some may expire after a short window (e.g., 12 hours), or become unavailable once usage caps are reached.

How Will I Receive My Items After Claiming an Offer?

Cases will appear in the Special For You section.
Skins will be added directly to your user inventory once the deposit is processed.

If you have additional questions or ideas, please contact us at help@skin.club

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What is Steam’s “Trade Protection” and what happens if I reverse a trade?

Why is my skin deposit on hold for 8 days?

What do Adrenaline Levels mean, and how can I use them?

How do I sign in to Skin.Club?

To use Skin.Club, you need to sign in to your account. Click Sign In and choose one of the available login methods. Before signing in, you must confirm that you accept the Terms of Service and Privacy Policy, and that you are at least 18 years old.

What sign-in methods are available?

You can sign in using Steam or Google. Both methods allow you to create and access your Skin.Club account.

What happens if I sign in with Google?

If you sign in for the first time with Google, a new Skin.Club account will be created automatically. The system will assign a random nickname and avatar - these are generated by Skin.Club and are not taken from your Google profile. If you sign in with Google again later, you will simply log in to the same Skin.Club account that was created with your Google email.

What data does Skin.Club receive when I sign in with Google?

When you sign in with Google, Skin.Club receives only basic profile information such as your email address, display name, and profile photo. This data is used for authentication and account management purposes only. Your nickname and avatar on Skin.Club are generated randomly and are not pulled from your Google account. No passwords, contacts, files, or other personal data from your Google account are accessed. For full details, please see our Privacy Policy.

I already have a Steam account on Skin.Club. Will my balance, bonuses, and history transfer to a Google account?

No. Your Google account and Steam account on Skin.Club are completely separate accounts. Your balance, bonuses, inventory, transaction history, and any other data from your Steam account will not carry over to a Google account, and vice versa. There is currently no way to merge or sync data between accounts created with different sign-in methods.

Can I change my nickname or avatar if I signed in with Google?

No, this feature is not available yet. Your nickname and avatar were generated by Skin.Club when your account was created and cannot be changed at this time.

What features are unavailable if I sign in with Google?

After signing in with Google, most features of Skin.Club are available to you. However, there are some differences compared to Steam users. Participation in Free Case Giveaway is not available. Your profile will not display a Steam badge or a link to a Steam profile. To pay with skins or withdraw skins, you will need to add and verify your Steam Trade URL (see the Steam Trade URL section below).

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What is a Steam Trade URL and why do I need it?

A Steam Trade URL is a unique link tied to your Steam account. It is required for two key features on Skin.Club: paying with skins (topping-up by skins from your Steam inventory) and withdrawing skins (receiving skins to your Steam inventory). Without a Trade URL, these features are not available.

Can I withdraw skins if I sign in with Google?

Yes, but you must first add and verify your Steam Trade URL. Trade URL verification is required for all skin withdrawals. During verification, you will be asked to log in to your Steam account so that Skin.Club can confirm that the Trade URL belongs to you. This ensures that skins are always sent to the correct, verified Steam account.

How does Trade URL verification work?

When you attempt to withdraw skins for the first time, you will see a verification pop-up. Enter your Trade URL and click "Verify by Steam." You will be redirected to Steam's login page. After logging in, Skin.Club will check that the SteamID in your Trade URL matches the Steam account you just logged into. If everything matches, your Trade URL is marked as verified and withdrawals become available.

Can I use different Steam accounts for paying and withdrawing?

The Steam accounts used for skin payments and withdrawals are determined by their respective Trade URLs and may technically be different. However, each Trade URL you provide must belong to you — you are responsible for confirming ownership of any Steam account linked to your Skin.Club profile. Each Trade URL must also be unique and cannot already be linked to another Skin.Club account. We strongly recommend using the same verified Steam account for both payments and withdrawals to avoid issues with trade offers and verification.

Where can I add my Steam Trade URL?

You can add or update your Steam Trade URL in Profile Settings, the Skin Payment window, the Withdrawal window, the verification pop-up shown during your first withdrawal, or on your Profile page by clicking the Trade URL button.

Can I change my Trade URL?

Yes, but you can only change your Trade URL once every 30 days. If you attempt to change it again within that period, you will see the message: "You can only change your trade URL once every 30 days." Additionally, if you have a pending on-hold skin payment, your Trade URL cannot be changed for 8 days. After changing a previously verified Trade URL, the new one will require verification again before you can withdraw skins.

What errors can I see when adding or verifying my Trade URL?

You may encounter the following errors. "Invalid Trade URL format" means the URL you entered does not match the expected format — please double-check and try again. "This Trade URL is already linked to another Steam account" means the Trade URL is already in use by another Skin.Club account. "This Trade URL is outdated" means you have regenerated your Trade URL in Steam — please copy the new one from your Steam settings and try again.

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Questions / Answers

Package Offers

What Are Package Offers?

How Do Package Offers Work?

What Do Package Offers Include?

What does "bonus value" mean?

Where Can I Find My Active Offers?

What Happens If I Don't Use a Package Offer?

Can I Use Multiple Offers at Once?

How Can I Activate a Package Offer?

How Will I Receive My Items After Claiming an Offer?

What happens during those 8 days?

How will I be notified about this?

Where can I see my On Hold payments?

What sign-in methods are available?

What happens if I sign in with Google?

What data does Skin.Club receive when I sign in with Google?

I already have a Steam account on Skin.Club. Will my balance, bonuses, and history transfer to a Google account?

Can I change my nickname or avatar if I signed in with Google?

What features are unavailable if I sign in with Google?

Can I withdraw skins if I sign in with Google?

How does Trade URL verification work?

Can I use different Steam accounts for paying and withdrawing?

Where can I add my Steam Trade URL?

Can I change my Trade URL?

What errors can I see when adding or verifying my Trade URL?