Questions / Answers

Can I use Steam wallet funds to open cases on this site?

Steam Money are not appropriate on this site. You should fill up the balance on Skin.Club directly.

I have filled up the balance but money didn’t get transferred to my profile. What should I do?

Your payment might be delayed for 5-10 minutes. If money didn`t get transferred within an hour, please contact the support, write details of payment to SkinClub Support

Before opening Cases

Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.

Protect yourself from scams

Everyone pretending to be “administrator”, “moderator” or “trade bot” of Skin.Club is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.

I have opened the case, how can I withdraw my item?

Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.

There is a "Temporarily Unavailable" note on the case, why?

The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.


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How does Upgrade work?

Select one or more skins of SKINCLUB inventory on the left to upgrade them and receive the more expensive one.
Pick a desired skin on the right browsing the suggested ones or using sorting. Then click the UPGRADE ITEMS button.
Successful upgrade’s chance depends on the output-input ratio and varies from 1 to 80%. The less difference between the price of your skins and the price of the desired skin, the more probability of upgrade success.